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How Are We Doing?

We put a lot of focus on ensuring a positive customer experience at Signature Auto Group, and we’re thankful for every bit of feedback we receive. The Owosso and Perry communities have been very good to us over the years, and we truly do appreciate whenever someone feels compelled to leave us feedback in our testimonials section.

If you have the time, we would appreciate to hear about your experience at Signature Auto Group. Thank you for your feedback!

Customer Lobby
69 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Timothy Philpott 24 May 2018
Quite possibly the best dealership in Michigan. Everyone I have encountered at this establishment has been the best, including the young lady at the records window. A couple months ago I took my 2002 Explorer XLT in for a transmission issue (250,000+ miles). I had transmission issues with this ve...hicle before so I decided to take it to the dealership this time around. My worst fears had come true and I needed a new transmission again. By this time I decided I've put enough money into this vehicle and Brent at the service counter suggested I talk to a sales representative about buying a vehicle here and that is exactly what I did. I made my way to the sales floor and was greeted by Jackie. She is quite possibly the best sales person I have ever encountered. We talked about my situation, ran my credit and after about an hour, found a 2015 Explorer with 4WD that I just had to have. After several signatures and many laughs, I was driving home in a certified used 2015 Explorer. Since then I have taken the vehicle in for oil changes and a couple minor issues that were covered under the warranty. The service staff has always treated me kindly and the technicians always seem to happy. They must love their employer/job because the Chevy dealership down the road doesn't have happy technicians. I hate when I have to take my wife's Captiva there and can't wait to trade it in. We just need to make a couple more payments on my wife's car and I'll be back to see Jackie for another vehicle. Keep up the good work Signature Ford. You've earned my business for life... Show more
5 rate
Google
A Google User 24 May 2018
Quite possibly the best dealership in Michigan. Everyone I have encountered at this establishment has been the best, including the young lady at the records window. A couple months ago I took my 2002 Explorer XLT in for a transmission issue (250,000+ miles). I had transmission issues with this ve...hicle before so I decided to take it to the dealership this time around. My worst fears had come true and I needed a new transmission again. By this time I decided I've put enough money into this vehicle and Brent at the service counter suggested I talk to a sales representative about buying a vehicle here and that is exactly what I did. I made my way to the sales floor and was greeted by Jackie. She is quite possibly the best sales person I have ever encountered. We talked about my situation, ran my credit and after about an hour, found a 2015 Explorer with 4WD that I just had to have. After several signatures and many laughs, I was driving home in a certified used 2015 Explorer. Since then I have taken the vehicle in for oil changes and a couple minor issues that were covered under the warranty. The service staff has always treated me kindly and the technicians always seem to happy. They must love their employer/job because the Chevy dealership down the road doesn't have happy technicians. I hate when I have to take my wife's Captiva there and can't wait to trade it in. We just need to make a couple more payments on my wife's car and I'll be back to see Jackie for another vehicle. Keep up the good work Signature Ford. You've earned my business for life... Show more
5 rate
Google
Mickey 20 May 2018
I hate buying a car. The process takes way too long and it can be painful. I felt that although I spent quite a long time at the dealership, they were willing to work with me to make a fair deal.
5 rate
Cars.com
kevin fitzpatrick 29 Mar 2018
I had my Ford F-150 in for a fuel issue in February and my wife's Ford Flex for a steering issue in late March. Brent at the service counter did an excellent job both times! The mechanics did a fantastic job diagnosing and repairing my vehicles! I had a short time frame to get my Flex repaired bef...ore we left for spring break and they took great care of me in a professional and speedy manner. A+ + service!!! Signature Owosso is the only Ford dealership I will ever use again! Show more
5 rate
Google
A Google User 29 Mar 2018
I had my Ford F-150 in for a fuel issue in February and my wife's Ford Flex for a steering issue in late March. Brent at the service counter did an excellent job both times! The mechanics did a fantastic job diagnosing and repairing my vehicles! I had a short time frame to get my Flex repaired bef...ore we left for spring break and they took great care of me in a professional and speedy manner. A+ + service!!! Signature Owosso is the only Ford dealership I will ever use again! Show more
5 rate
Google
Terri 15 Mar 2018
Love everything about Signature Ford, everyone is so friendly and helpful. Calm and welcoming setting (unlike other dealerships I've been to). The Service Department goes way above and beyond!!!! I love the fact that they will pick up and drop off my vehicle for maintenance, I don't have to miss a...ny work or spend a day off sitting and waiting. Highly recommend to anyone looking for a vehicle!!!!!! Show more
5 rate
Cars.com
Deborah Devers 20 Feb 2018
Michelle, from Signature, called me to set up my first oil change for my Edge. Their records indicated that it should be about time as I had purchased the vehicle 3 months earlier. It was excellent timing as I was just going to call them. The driver that came to pick up my car is always great, th...e vehicle they left me was a new Escape, and my car was back the same day!! Thank you for such great service and respect of your customers. Show more
5 rate
Google
Bonnie Belanger 11 Feb 2018
Was very happy with the service department. They fixed my problem after another dealership messed it up . When ready to trade my Escape in I know where i'm going.
5 rate
Cars.com
Todd 30 Jan 2018
Always treated very well, service is quick and out in very reasonable amount of time. Each time I come in I'm recognized and called name. Means a lot to be greeted by the service team in this manner. Feels like my business is important to Signature.
5 rate
Cars.com
Satisfied Customer 25 Jan 2018
I have Ford dealerships closer to my home but I drive a bit further because of the consistent quality of service I receive at Signature Ford of Perry.
5 rate
Cars.com
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